FAQ

What size are your arrangements?

Our arrangements start at 20cm in height (Petite Minis) and go up to 60cm in height.

 

Are all of these sizes available on the website?

Yes all sizes are available.

 

What are your delivery options?

• Pick up - We offer contactless pick up from Narre Warren, Victoria 3805.
• Local Hand Delivery - This service is for addresses within 25km of Narre Warren. This is a great option if you are sending as a gift and/or are wanting to specify delivery date. To advise your preferred delivery date, leave a note at check out.
• Courier Shipping - We post all over Australia. Your order will be sent in a box with either a courier company or Australia Post. With this service we are unable to guarantee delivery day. Estimated delivery times are listed on the delivery page.

 

How much does local hand delivery cost?

The price of this service varies based on your address and the distance from Narre Warren. When you enter the delivery address into checkout, it will advise the delivery cost if your address falls within 25km.

 

How much does courier shipping cost?

Postage price varies based on what is in your cart and the size/weight of your selections.

 

How long will it take for my parcel to arrive?

We require 1-3 business days to pack up your order. During busy times this may increase.

The courier delivery time will depend on your location. Below are approx delivery times but this can vary and is out of our control:

Within Melbourne: 1-3 business days

Regional VIC: 2-5 business days

NSW/ACT: 2-5 business days

QLD: 2-5 business days

SA: 2-5 business days

TAS: 2-5 business days

WA: 3-7 business days

 

How are your blooms posted?

In most cases use a reliable courier service that handles our packages with care. For some regional addresses and PO Boxes, we use Australia Post.

You will receive an email with tracking information once your order has been dispatched.

 

How are your blooms packaged?

We go to extreme measures to ensure your blooms are packaged in a way that will survive the post. This include biodegradable bubble wrap and packaging, durable boxes and lots of fragile tape.

 

Is there a chance the flowers may break in transit?

Due to the delicate and fragile nature of dried and preserved flowers, there may be shedding that occurs in transit. However as noted above, our arrangements are packaged in a way that helps prevent this from occurring.

If you are concerned, pick up is advisable as this will ensure your new flowers make it home safely.

 

If my flowers may break in transit, do you refund/replace?

While we do not refund for small amounts of unavoidable shedding, we will happily look over photos of your arrangement if it has been severely damaged in the post. Please email us with photos of the damage within 24 hours of receiving your blooms.

Depending on the availability of flowers, you will be offered a replacement or a refund.

 

Do you accept custom orders?

At this stage custom orders are closed due to high demand.

 

I missed out on the flowers I wanted to buy, am I able to order them?

Unfortunately we are no longer taking orders for arrangements that have sold out. We add new arrangements to the website regularly, and always try to ensure there is a range of colours and styles.

 

Can I make changes to an arrangement?

Unfortunately we cannot make changes or add any extra blooms to our arrangements. Due to the fragile nature of dried flowers, once an arrangement is complete we avoid touching or making any changes as this can cause breakages.

 

Do you use any artificial flowers?

Majority of our flowers are preserved or dried. Occasionally we will use premium artificial blooms, and this will be stated in the description of the arrangement. We use artificial flowers when we want to add a unique statement piece to an arrangement and are unable to achieve that with preserved or dried flowers.

 

How long will these flowers last?

Depending on the environment they are kept in, these flowers can last for years. While the flowers will always look their best in the first year, most of them can still look amazing for up to 7 years.

We include care instructions with every order to ensure that your blooms will look beautiful for many years to come.

 

Do I need to water these flowers?

No.
These flowers have been dried and preserved, therefore do not need any water. 
In fact water can do more harm than good. Part of the care instructions is to keep them away from wet and damp environments as this can cause petals to discolour and become brittle.

 

Is the vase/pot included?

All arrangements include the pot as shown in the images.

 

Do you accept returns?

Please select carefully as we are unable to accept returns, and we do not offer exchanges. To ensure you are selecting blooms that will suit your space, we include a total height including pot on each listing so you can check that the arrangement is suitable.

 

If your blooms are damaged during transit (excluding expected light shedding as mentioned in our postage FAQ), please email us with photos of the damage within 24 hours of receiving your package.